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Google Books

Google Books

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What is your customer experience with Google Books?

Google Books Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Google Books reviews show a 2.8 star rating from 5 reviews, 33% would likely recommend, and overall consumer sentiment is mostly neutral.

Key Takeaways for Future Customers

  • Expect issues with billing and unauthorized charges; many request a refund.
  • Customer service and refunds can be slow; prepare documentation for disputes.
  • Digital delivery and library sync problems reported; check compatibility before purchase.

Negative Feedback / Risk Areas

  • Frequent customer complaints about billing, refund delays, and subscription/authorization charges.
  • Poor support response and difficulty reaching a live representative.
  • Third-party publishing errors and incorrect book listings.

Positive Feedback

Some users note resolved issues and value product variety; pros mention it is a good business despite support gaps.

View full overview ›

Media from reviews

Ordered a book on Google Books, London and did not received the book after making payment.
Google Books - Unauthorized ChargesGoogle Books - Unauthorized Charges - Image 2Google Books - Unauthorized Charges Nevet Signed UpGoogle Books - Unauthorized Charges Nevet Signed Up - Image 2Google Books - Unauthorized Charges Nevet Signed Up - Image 3Google Books - Misspelling of my BOOK
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Show reviews that mention
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Anonymous
map-marker Oak Island, North Carolina

Charge on credit card

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Nobody would help me. Please send me a number to call so I can get this purchased canceled. Thank you.

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Anonymous
map-marker Riverside, California

Because you sent it

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Remove mention of my book on internet. That is incorrect information. The book has not been published yet.

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Cynthia D Doy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unauthorized Charges Nevet Signed Up

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AI Highlights
  • 12 charges on June 17 appeared on my card from Google Books, I did not authorize them, and I disputed by phone but never received a resolving text.
Google Books - Unauthorized Charges Nevet Signed Up
Google Books - Unauthorized Charges Nevet Signed Up - Image 2
Google Books - Unauthorized Charges Nevet Signed Up - Image 3

I checked my credit card today and much to my surprise there were 12 charges on June 17 on my card from Google Books. I have never signed up for Google Books.

I didn't even know they existed. I called them right away to dispute the charges and got a recorded message saying I would be sent a text with information on how to resolve the charges.

I never received anything. Now I have to call again for something I never authorized in the first place nor did ever receive.

User's recommendation: Alwacheck you transactions. You never know who is taking your money without permission

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Cynthia D Doy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unauthorized Charges

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AI Highlights
  • 12 charges from Google Books on 6/17/25 appeared on my credit card.
  • I did not know about Google Books or sign up, yet I was charged.
Google Books - Unauthorized Charges
Google Books - Unauthorized Charges - Image 2

I checked my credit card today, and there were 12 charges from Google Books on 6/17/25. I never knew about Google Books, and I surely never signed up for it. Why am I being charged for something I never received or asked for?

Loss:
$24

Preferred solution: Full refund

View full review
Donna T Axv
map-marker Syracuse, New York

Unauthorized charge on my credit card for google blink list bookks

Take the charge off as it was not authorized.

It shows Google Blinklist books for $140.39, of which I have no idea what Google Blinklist is.

Preferred solution: Full refund

View full review
Anonymous

Ordered a book on Google Books, London and did not received the book after making payment.

Ordered a book on Google Books, London and did not received the book after making payment.

Courier me the book Bulletproof to South Africa which I ordered on 20 August. Proof of payment is attached. I need good reliable service.

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Hughie Nue

Misspelling of my BOOK

AI Highlights
  • The book was republished from Create Space and is on AEP; Google misspelled Zar as War, and the author is waiting for correction.
Google Books - Misspelling of my BOOK
Google Books - Misspelling of my BOOK - Image 2

I am waiting for Google to correct the grave misspelling of my recently republished book (originally by Create Space) now on AEP. Instead of Zar they put War which is odd because its a peaceful botanical story.

User's recommendation: Google should communicate with the author prior to going live regarding professional information

View full review
Hughie Nue

Misspelling of my BOOK

Google Books - Misspelling of my BOOK
Google Books - Misspelling of my BOOK - Image 2

Some 3rd party was able to misrepresent my book on Google at the very inception of its publication through AEP with a glaring mistake. War instead of Zar.

User's recommendation: Google should check 3rd parties who are publishing errors.

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Laurinda Yur

Care with follow-up

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I reported an error in the submission of a book on Google Play. It was resolved efficiently and quickly. Thank you.

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Anonymous
map-marker Tazewell, Virginia

Charges on my bankcard

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Unknown charges on my deactivated card

Got a bank fraud alert. I didn't buy any books.

Please review and get back to me

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Lakecia Xrj

You charged me twice for an audiobook

I was buying the audio book and a glitch happened that said hey make sure you're online I knew I was on good internet so I clicked okay and I bought the book twice.

User's recommendation: Don't bother calling about where you funds they don't do anything about it online you gotta go through the internet yourself

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Nicklas Lap

Am pissed of by every morning messages for repeated request payment which have not permitted

AI Highlights
  • Frustrated by daily unpermitted repeat-payment notices; requests account deletion.
  • GOOGLE WONDERSHARE repeat-payment alert; guidance to use M-PESA.

1. Am pissed of by every morning messages for repeated request payment which have not permitted.

2.I need my account to be deleted with immediate effect Sad.

3.

No longer need the account, below is the persistent message

Dear Customer, we have noticed an attempt to complete a repeat payment from GOOGLE *WONDERSHARE on 2025-03-04 04:36:09. To complete these payments, ensure you top up your M-PESA balance and enable repeat payments on the GlobalPay menu.

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Mysti Sdp

Billing question

I am being charged $10.69 per month and I don't know why. My name is Cheryl Yattaw and it is being charged to my account ending in 2330.

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Media Expert Talks

Disinformation: Russian and Chinese trolls among us

Disinformation: Russian and Chinese trolls among us

How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.

Prof. Darren Linvill
Prof. Darren Linvill

Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.

Anonymous
map-marker Houston, Texas

I have not received my refund in that not right

AI Highlights
  • It was a mistaken purchase of his hardest choice.
  • I thought 8.32 was for the first mpreg romance.
  • Please refund my money; I want book 2, Deepest Desire.

It was a mistake purchase the book his hardes choice I thought 8.32 was for the first 4portville mpreg romance because if not please return my money back I wanted to read book 2 his deepest desire thank you so much i really love google play books

User's recommendation: I have not received my refund

View full review
Jermaine G Xou

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Like google books partner

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AI Highlights
  • I look forward to doing business with you in the future and beyond.
  • I feel like a Google Books partner and will continue to succeed.

Like a Google Books partner, I look forward to doing business with you in the future and beyond. I know, baby, as soon as you said for as long as I continue to accumulate and accomplish what's being done on Google Books, I look forward to doing business with you guys as I continue to succeed with my success.

Pros:
  • Good business
Cons:
  • Faster support
View full review
chris c Gem

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have bought books that I've downloaded and they...

I have bought books that I've downloaded and they keep disappearing from my library and don't show up when I refresh my page.

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